Terms and Privacy

Terms & Conditions

For all B&B bookings:

We accept payments by cash, Visa & Mastercard. A valid debit/credit card is required to guarantee the booking. Full booking balance to be paid on departure.

Cancellation Policy: 48 hours notice is required to cancel a booking with no charge. If the booking is cancelled less than 2 days before arrival then a charge equal to the first night of the stay will be made. If the booking is cancelled less than 1 day before arrival then a charge equal to the first 2 nights of the stay will be made. In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged. 

All personal data and payment information is processed directly by our third party booking manager Freetobook, see their privacy policy – https://en.freetobook.com/policies/privacy_policy.php 

For Restaurant bookings:

All personal data collected when making a table reservation is held by ResDiary our third party restaurant booking system – https://www.resdiary.com/Terms. Any deposits processed through ResDiary are processed securely by Stripe and personal information encrypted.- https://stripe.com/en-gb/ssa. No private information is held by Monkey Brewhouse Ltd.

Webshop

Age Restriction

You must be 18 or older to buy alcohol. By placing an order with us online you are confirming you are 18 or older. It is an offence to sell alcohol to anyone under the age of 18 in the UK. If you are buying alcohol for someone else the recipient also has to be 18 or older. Deliveries must be accepted by a person aged 18 or older.

 

Shipping

All orders are shipped using a next day delivery service. We cannot guarantee this service as sometimes there are unanticipated delays in networks which we cannot control. We endeavour to dispatch all orders within 1 working day. Please note that you will receive an email containing tracking information once your order has been shipped. You should expect to receive your order 1-3 working days from order date.

Shipping charge is a flat rate £6.50 to UK mainland and £15.00 to UK non-mainland and Scottish Highlands. Please note we do not offer international shipping.

We offer free delivery on all orders of £60 and over to UK mainland. Unfortunately, we are not able to offer free delivery to UK non-mainland or Scottish Highlands.

 

Returns Policy

In order to make a return, our goods must be returned in their original packaging, within 14 days of purchase date. You will receive a refund once the goods have been received and their condition inspected. Please return goods in their original packaging along with your order invoice to Monkey Brewhouse Ltd, 167 Southampton road, Lymington, Hants, SO41 9HA and email hello@monkeybrewhouse.co.uk to inform us of your returned order.

 

Faulty or Damaged Goods

If you feel your goods are faulty or damaged in some way, you must inform us in writing by emailing hello@monkeybrewhouse.co.uk within 30 days of receipt in order to obtain a full refund. For damaged or faulty goods, we will arrange a collection.

 

Exchange Policy

Please note we do not offer exchanges. If you need to exchange goods for whatever reason, please return the goods following our returns process outlined above for a refund and then place another order.

 

Failed Deliveries

If you provide an incorrect or incomplete postal address, we cannot be held responsible for a failed delivery.

 

Gift Vouchers

We sell card gift vouchers that can be redeemed in the pub. We also sell electronic gift vouchers that can be redeemed on any of the items available for purchase through our online webshop. The gift vouchers cannot be refunded or exchanged for cash and will expire after 12 months of purchase.

 

Taxes

Please note all orders are subject to VAT at the current rate set by the UK government.

 

Data Protection

When making a purchase on our website your personal data will only be used for the purposes of fulfilling your order unless you opt in to our marketing emails. Payment information is processed directly by our third party payment provider, Dojo, see their privacy policy: https://dojo.tech/legal/privacy/.

 

These Terms and Conditions do not affect your statutory rights.